Privacy Policy

Maddox Technologies (operating as Maddox Software · TaskFlo)

Effective June 8, 2026

Maddox Technologies ("we," "us," "our") operates online at maddoxsoftware.com and provides TaskFlo, including an SMS-based service-intake assistant. This policy explains what we collect and how we use it, with specific detail on mobile messaging.

Information we collect

Mobile number & messages: your phone number and the content of the SMS messages you exchange with us.
Request details: information you provide during the conversation to describe your request — for example your name, service address, a description of the issue, and a preferred time.

How we use your information

We use this information solely to respond to you, gather the details needed to fulfill your service request, confirm next steps, and follow up about that request. We do not use it for unrelated marketing.

Mobile messaging (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies based on your conversation. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive messages is not a condition of any purchase.

How we share information

We do not sell your personal information. We do not share your SMS opt-in or consent data with third parties for their marketing. We may share information with service providers who help us operate (e.g., our messaging and hosting providers) solely to deliver this service, under confidentiality obligations.

Data retention & security

We retain request information for as long as needed to provide the service and meet legal or operational requirements, and we apply reasonable safeguards to protect it.

Your choices

You can opt out of SMS at any time by replying STOP. To request access to or deletion of your information, contact us using the details below.